Four Latest Emerging Restaurant Technology Trends

In the last decade there is avalanche of technology innovations in every business. Now consumers have witnessed drastic changes in their lives, how they operate their homes, even in the way they commute, and how they dine in the restaurant. Dinning have changed a lot with the introduction of new wave of technology and is getting smarter day by day. Every new opening restaurant not only is embracing latest restaurant technology solutions but also those in operation for last many years are also adopting the latest technology to serve their customer better so that they can have better experience and guest experience when they visit their restaurant. Many are in process of upgrade restaurant POS systems. In this blog we’ll focus on the latest emerging restaurant technology trends and their effects on the restaurant operations and on the diners.

Sales in almost all the restaurant in the world over have increased in last few years. More and more people in American are choosing to visit restaurants to eat and drink, instead of making visiting the grocery stores to make purchases for food and beverages. In a survey by restaurant management system for over 1000 top restaurants for industry report have given the brake up of the how the diners feel about the use of technology in the restaurant? In their research they have come up with the following conclusion

How do Restaurant Guests feel about the Technology use in restaurants?

* About 79% have said that they have better guest experience when they visit restaurant owing to the technology introduction in the restaurant.

* 57% of the surveyed people say that they order from restaurant websites on daily, weekly or monthly bases.

* 68% diners are of the view that use of hand held devices improved the guest experience.

But survey has also revealed that the majority of restaurant customers embracing the restaurant technology are not paying their restaurant bill through their mobile. The mobile paying customers are less than 50% and only 42% prefer digital receipt over the print receipt.

Latest Emerging restaurant technologies

1. Emergence of Self-Service Ordering and Payment Devices: Placing order through digital mode is increasing in all the main stream restaurants. More and more restaurants have tabletop self-service ordering and payment devices installed in their restaurants. These devices are usually in the form tablets and kiosks. Diners can order their drinks and food , pay bill, tips and even play games on the devices while waiting for their food and drinks delivered to them on their table itself. Majority of devices saves time and this is one of the biggest advantage of digitally ordering from table. With touch screen mode, these devices saves servers from multiple trips to and from tables, and this time saving could be 25% or more. The payment devices help in lowering the risk of order and payment errors, and in this way help the restaurant to save cost and increase the restaurant profit.
   
   
    
   
   

2. Management software for Wait list: Besides the table top self-service devices, more and more restaurant contractors and restaurants are incorporating many other front of house technology. All these technologies are aimed towards fulfilling needs of today’s fast on the go customers. Wait-list management software has simplified the work at host stand. With this management software no diners have to wait for their name to be called for entering dinning hall for having food and drink.

With this Wait list software staff at the front of house are able to get accurate wait times. Also it helps the customers to leave the restaurant and do some work and return to restaurant when they get text alerts that their table is ready and available.Many top restaurants allows front of house staff to manage and customize the guest lists to enhance the guest experience.

3. Introduction of Not in Rush? New restaurant technology for the wait: Restaurants are giving serious thought to keep the restaurant customers stay put in the restaurant and order more beverages and snacks, and for this they have been taking the help of technology like putting mobile phone chargers in their coffee shops, giving free wi-fi etc. With this restaurants guests stay longer in the restaurant as they work and study, or simply socialize. The motive behind providing the technology for phone charging and wi-fi is that since guests are no longer in hurry to go out of restaurant to get their phone charged and surf net for social media or any other official work, they’ll be more likely to purchase more coffee cup and beverages.  
   
   
4. Introduction of Loyalty Apps for the customers: Customer have a habit of coming back to any business place if they get rewarded for their visit and the same is the case with the restaurant business. Customer loyalty and reward applications help in bringing customer back again and again to restaurant. Loyalty apps offer points or rewards for any purchases made by the customer in the restaurant on their last visit to the restaurant. After reaching a specific level of points, customer have the opportunity to a free or discounted menu item in a specific period of time. 
   
   
   
    

Customers are informed about the incentive points through notifications and messages sent directly form the apps. Moreover customers are also informed about the offers and discounts, or any limited sales to collect extra points. Some loyalty apps address mobile customers through pay by phone options and also pre- ordering via the loyalty member app and skip the line.

Are you planning to opening a restaurant in Boston, or already running and are in need of restaurant technology gadgets , then you can contact Little Gecko Technology consultants who are leading consultants and contractor of restaurant technology in Boston. We can provide latest technology implements and solutions in your restaurant. We are in business of Installation of POS System, Wi-fi, back up internet, routers,video and acoustic systems and also provide training in POS systems. We are here to help you to grow your restaurant business by implementing latest technology solutions in your running or the restaurant you are planning to open.